Refund & Returns Policy

Effective Date: June 2026

Welcome to AIM Link UAE. We are committed to providing high-quality services and customer satisfaction. Please read our Refund & Returns Policy carefully before purchasing any products or services through our website.

1. Service-Based Products

As AIM Link UAE primarily provides digital, communication, technology, and business-related services, most purchases are considered non-tangible and non-returnable once delivered, activated, or accessed.

2. Refund Eligibility

Refund requests may be considered in the following situations:

• The purchased service was not delivered due to an issue on our side.
• Duplicate payment was made for the same service.
• Billing errors resulting in incorrect charges.
• A service could not be activated or provided as agreed.

All refund requests must be submitted within 7 days of the purchase date.

3. Non-Refundable Services

Refunds will generally not be provided for:

• Services already delivered or completed.
• Change of mind after purchase.
• Customer configuration or setup errors.
• Third-party service interruptions beyond our control.
• Customized, tailored, or consulting services that have already commenced.

4. Cancellation Policy

Customers may request cancellation before service activation or project commencement. Once work has started or the service has been activated, cancellation may not be possible or may be subject to partial charges.

5. Refund Processing

Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on banks and payment providers, typically taking 7–14 business days.

6. Disputed Charges

If you believe a charge was made in error, please contact our support team before initiating a chargeback with your bank. We will make reasonable efforts to resolve the matter promptly.

7. Contact Us

For refund or cancellation requests, please provide the following information:

• Your full name
• Order or invoice number
• Date of purchase
• Reason for the refund request

8. Policy Updates

AIM Link UAE reserves the right to modify this Refund & Returns Policy at any time. Updated versions will be published on this website.